NUMBERSTAND

Terms of Service

Last updated 15 October 2026

These Terms govern your purchase of a NUMBERSTAND desk display (the "Device") and your use of the NUMBERSTAND companion web app at numberstand.com (the "App"), together the "Service", provided by The Startup System Ltd, trading as NUMBERSTAND (company number NI726700, incorporated in Northern Ireland on 24 February 2025, registered office 12 Glenholm Drive, Belfast, Northern Ireland, BT8 6LW) ("we", "us", "our"). Please read them carefully. By placing an order or using the Service you agree to them. Our Privacy Policy explains how we handle your data.

If you buy as a consumer, nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK, or equivalent laws where you live.

1. Contact

You can reach us at info@numberstand.com for orders, support, returns, warranty claims and complaints.

2. Eligibility and your account

  • You must be 18 or over to buy a Device and 16 or over to use the App.
  • Accounts are created only after a purchase. We email you an invitation to set a password.
  • Keep your password secure and do not share your account. You are responsible for activity on it. Tell us promptly at info@numberstand.com if you suspect unauthorised use.
  • Information you give us must be accurate and kept up to date.

3. Orders and plans

  • Your order is an offer to buy. A contract forms when we email confirmation that your order is accepted.
  • The Device is a one-off purchase and includes the App for manual use, with no subscription required. Connect (the "Subscription") is an optional add-on at £14.99 a month that updates your numbers from supported connected accounts. Prices are shown at checkout.
  • Registering interest on our website is not an order and creates no obligation for you or us.
  • We may decline or cancel an order (for example, if stock runs out, a pricing error occurs, or we suspect fraud). If we do, we refund you in full.

4. Price and payment

  • Prices are shown in pounds sterling (GBP) at checkout and include UK VAT where applicable.
  • Payment is taken by our payment processor, Stripe. We do not see or store your card details.
  • If you add Connect, the Subscription starts on the day your order for it is accepted and renews automatically every month, charged to the same payment method, until you cancel.
  • If a Subscription payment fails, we will retry and email you. If it remains unpaid, connected-account updates may pause until payment is made; manual use is unaffected.
  • We may change the Subscription price with at least 30 days' email notice. You may cancel before the change takes effect.
  • For deliveries outside the UK, import duties, local taxes and customs fees may be charged by your country on delivery and are your responsibility unless stated otherwise at checkout.

5. Delivery

  • We ship worldwide to the address you give. Delivery times are estimates.
  • Risk in the Device passes to you on delivery; ownership passes when we have received full payment.
  • If your Device arrives damaged or does not arrive, tell us within 14 days of the expected delivery date and we will replace or refund it.

6. Returning the Device

  • As a consumer you may cancel the Device for any reason within 14 days of receiving it. Email info@numberstand.com to tell us.
  • Return the Device within 14 days of cancelling, with its accessories and, where possible, its packaging. Unless the Device is faulty or not as described, you pay the return postage.
  • We refund the Device price and standard delivery charge within 14 days of receiving the Device back (or proof of return), using your original payment method.
  • We may reduce the refund if the Device's value has fallen because you handled it beyond what is needed to check it works.
  • Returning the Device ends your Subscription from the next billing date.

6A. The Subscription — cancelling and refunds

  • You can cancel the Subscription at any time by emailing info@numberstand.com (or in the App, when available). Cancelling stops future payments; you keep access until the end of the month you have paid for.
  • The Subscription is digital content and a digital service supplied immediately. When you order, you ask us to start it straight away and acknowledge that you lose your 14-day right to cancel it once it has started. Subscription payments are therefore non-refundable, including for part-used months.
  • This does not affect your rights if the App is faulty or not as described, or if we fail to provide it. In that case, contact us and we will fix it or give a fair refund as the law requires.
  • Without an active Subscription the Device and App keep working with manually entered numbers; only connected-account updates stop.

7. Faulty Devices and warranty

  • Your Device must be of satisfactory quality, fit for purpose and as described. If it is faulty, your legal rights include a refund within 30 days of delivery, and a repair or replacement after that.
  • In addition, we give a 12-month limited warranty from delivery against defects in materials and workmanship under normal use. We will repair or replace (or, if neither is possible, refund) a defective Device.
  • The warranty does not cover accidental damage, liquid damage, misuse, unauthorised modification or repair, normal wear and tear, or cosmetic damage that does not affect function.
  • To claim, email info@numberstand.com with your order number and a description of the problem.

8. Using the Device safely

Use only the supplied or a compatible charger and cable. Keep the Device away from water, extreme heat and direct prolonged sunlight. Do not open, puncture or modify it; it contains a lithium battery. Dispose of it responsibly through electrical-waste recycling, or contact us and we will advise on returning it.

9. The App

  • Access to the App for manual use comes with the Device. Connected accounts and automatic syncing are provided under the optional Subscription (see sections 3, 4 and 6A).
  • We grant you a personal, non-exclusive, non-transferable licence to use the App and the software on your Device for your own personal or internal business use while these Terms apply.
  • We may update the App and Device software to improve it, fix faults or meet legal requirements. We will not make changes that materially reduce the core features you paid for without telling you, and if they do you may end the contract and seek a remedy.
  • We aim to keep the Service available at all times, but it may occasionally be interrupted for maintenance or reasons beyond our control. The Device needs a Wi-Fi internet connection to update its figures.

10. Your content

You own what you add to the App — business names, logos, figures, goals, to-dos and other content. You give us a limited licence to store, process and display it only to provide the Service to you. You confirm you have the right to use any logos or material you upload, and that your content is lawful.

11. Acceptable use

You must not: use the Service unlawfully or to break someone else's rights; attempt to access other users' accounts or data; probe, scan or attack our systems; reverse-engineer the App or Device software except as the law permits; resell access to the App; or use automated tools to overload the Service.

12. Connected services

  • You can choose to connect third-party services, including your bank (through TrueLayer), TikTok, Instagram, and payment or sales platforms such as Stripe. Connections are optional and read-only: we display your figures but never post, send messages, make payments or change anything on those services.
  • Your use of each service remains subject to that service's own terms and privacy policy. We are not responsible for their availability, accuracy, or changes they make to what data they provide.
  • You may disconnect any service at any time in Settings → Connections or from the service itself. Some connections (such as bank access) expire and must be renewed periodically.
  • NUMBERSTAND is not affiliated with, endorsed by or sponsored by TikTok, Meta, Instagram, TrueLayer, Stripe or any bank. Their names and marks belong to their owners.

13. Figures are informational only

The Service shows figures to help you stay focused. Connected figures depend on data from third parties, can be delayed (for example, banks often show only settled transactions), and may occasionally be incomplete or wrong. Figures you enter yourself are only as accurate as what you type. Nothing in the Service is financial, tax, investment or professional advice; always check your official statements before making decisions.

14. Our intellectual property

The NUMBERSTAND name, N mark, Device design, App, software, quotes collection and website are owned by us or our licensors. Apart from the licence in section 9, these Terms give you no rights in them.

15. Our liability to you

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.
  • We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights.
  • If you use the Service for business purposes, we are not liable for loss of profit, revenue, business, opportunity or data, and our total liability to you is limited to the amount you paid for your Device plus Subscription payments in the 12 months before the claim.
  • We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at third-party providers, network failures, or natural events. We will tell you and take reasonable steps to minimise the effect.

16. Ending these Terms

  • You may stop using the App and ask us to delete your account at any time by emailing info@numberstand.com. You keep your Device.
  • We may suspend or close your account if you seriously or repeatedly break these Terms, after giving notice where reasonable.
  • If we ever decide to stop running the App, we will give you at least 90 days' notice and, where possible, offer a way to keep using your Device or export your content.

17. Complaints

If something goes wrong, email info@numberstand.com and we will try to resolve it quickly. We aim to respond within 5 working days.

18. Changes to these Terms

We may update these Terms when the Service or the law changes. The date at the top shows the latest version. We will email you about material changes before they take effect. The Terms in force when you placed your order apply to that order.

19. General

  • If any part of these Terms is found unenforceable, the rest continues to apply.
  • If we do not enforce a right straight away, we can still enforce it later.
  • You may not transfer your rights under these Terms without our consent. We may transfer ours to another business that will honour them.
  • These Terms are between you and us; no one else has rights to enforce them.

20. Governing law

These Terms are governed by the law of Northern Ireland, and the courts of Northern Ireland have jurisdiction. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts; if you live elsewhere in the world, you keep the protection of the mandatory consumer laws of your country.

21. Contact

NUMBERSTAND is a trading name of The Startup System Ltd, a company registered in Northern Ireland (company number NI726700), registered office 12 Glenholm Drive, Belfast, Northern Ireland, BT8 6LW. Email: info@numberstand.com